We’re looking for a motivated Customer Support Team Leader to lead a remote team that supports healthcare facilities, ensuring exceptional service delivery to our clients. This role offers flexibility, requiring only 3-4 hours of overlap with EST working hours. Key Responsibilities • Lead and coach a team to meet performance goals in quality, productivity, and attendance. • Provide constructive feedback and development plans to drive team growth. • Handle customer escalations professionally, resolving complex issues promptly. • Monitor team performance, identify improvement areas, and implement solutions. • Suggest and drive process improvements to optimize workflows and customer satisfaction. Application Link: https://grnh.se/c925d5e44us Website link: https://weworkremotely.com/remote-jobs/clipboard-health-customer-support-team-leader
Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. What we are looking for in you: Customer-facing experience An empathetic individual with a natural drive to help others Passion for technology, infrastructure and Ubuntu in particular is a must Excellent presentation skills Strong organisational skills, ability to structure and constantly update documentation A team player capabl...