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Remote Customer Support Team Leader


We’re looking for a motivated Customer Support Team Leader to lead a remote team that supports healthcare facilities, ensuring exceptional service delivery to our clients. This role offers flexibility, requiring only 3-4 hours of overlap with EST working hours.


Key Responsibilities

• Lead and coach a team to meet performance goals in quality, productivity, and attendance.

• Provide constructive feedback and development plans to drive team growth.

• Handle customer escalations professionally, resolving complex issues promptly.

• Monitor team performance, identify improvement areas, and implement solutions.

• Suggest and drive process improvements to optimize workflows and customer satisfaction.


Application Link: https://grnh.se/c925d5e44us

Website link: https://weworkremotely.com/remote-jobs/clipboard-health-customer-support-team-leader


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