Global connectivity, minus the roaming fees. We're rethinking how people stay connected without the hassle and limitations of traditional telcos. Reinventing the phone with AI. We’re rebuilding telecom from the ground up. AI-first, software-defined, and built to create intelligent, real-time experiences that reshape how we use our phones. From Earth to orbit, this is telco reimagined. We’re live, growing fast, and generating real revenue. Your work won’t just ship, it’ll immediately impact a rapidly expanding customer base that's already paying and engaged. Experienced team with bold ambitions. Our team previously scaled a consumer app to 50,000 users and is ready to go much further. Application link: https://forms.gle/D3oPeBbcsvEhkM5J8
Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. What we are looking for in you: Customer-facing experience An empathetic individual with a natural drive to help others Passion for technology, infrastructure and Ubuntu in particular is a must Excellent presentation skills Strong organisational skills, ability to structure and constantly update documentation A team player capabl...