The IxDF (Interaction Design Foundation) is the biggest online design school globally. Entering our third decade and with over 170,000 graduates, we’re market leaders in online design education. That’s because the world’s leading experts create our content and because we’re specialized in—and utterly dedicated to—design, and only design. What’s more, with over 1.5 million monthly visitors, we’re at the forefront of providing premier design education to such organizations as IBM and SAP, as well as thousands of other companies. This is a paid full-time position and is fully remote so you can work from anywhere. You will have daily video-based contact with your colleagues and get to meet them physically on team trips a few times per year. What will you be doing? This is a special position, because you’ll be helping us with a specific, special, and long-overdue project: a complete platform...
Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. What we are looking for in you: Customer-facing experience An empathetic individual with a natural drive to help others Passion for technology, infrastructure and Ubuntu in particular is a must Excellent presentation skills Strong organisational skills, ability to structure and constantly update documentation A team player capabl...