7 years ago, we launched Castr - a one-stop SaaS broadcasting platform enabling everyone in the media industry to take their video content further. And today, we’re proud to say that we’re an established high-growth business with thousands of paying customers around the world. Being bootstrapped (not venture-backed) and fully remote, we don't rush to grow too fast. Instead, we focus on slow, steady progress. We want to build a company that we're proud of, where we enjoy working. Application link: https://careers.interviewer.ai/interview/ef01d412-2460-4cf4-b768-3dd9c6b80f82
Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. What we are looking for in you: Customer-facing experience An empathetic individual with a natural drive to help others Passion for technology, infrastructure and Ubuntu in particular is a must Excellent presentation skills Strong organisational skills, ability to structure and constantly update documentation A team player capabl...