Crisp is a customer service software trusted by over 500,000 companies worldwide. We help businesses unify their customer communications (chat, emails) in one central hub, making customer support easier for both users and support agents. We’re a small, dynamic team of 19, with 12 team members based in France and a diverse, fully remote group spread across the globe. At Crisp, our mission is simple: to build the next generation of customer support software for startups, focused on simplicity, efficiency, and a people-first approach. Application link: https://crispim.notion.site/Lead-Social-Influence-Marketer-23848b6e48af8078a161d045dd658380?source=copy_link
Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. What we are looking for in you: Customer-facing experience An empathetic individual with a natural drive to help others Passion for technology, infrastructure and Ubuntu in particular is a must Excellent presentation skills Strong organisational skills, ability to structure and constantly update documentation A team player capabl...