Decentralized Masters is hiring a DeFi Analyst and Educator for long term employment who has an obsession with customer success, is eager to take massive action and lead. This is a ground floor opportunity at a DeFi educational platform. You will be working directly with the Director of Education, Product Manager and other analysts/mentors on a daily basis. Lead 10 or more hour long live sessions per week teaching DeFi concepts from beginner to advanced students Take responsibility, support and track the success of approximately 400 students per 6 months Explain complex DeFi and crypto concepts in a ELI5 manner Create research reports of various crypto projects Share your knowledge of DeFi and crypto projects with the community Write 2 short articles per week about DeFi, tools, projects, ecosystems and news Create video content and loom recordings about various topics as needed. Perform trading/technical and on-chain analysis to evaluate investments and identify trading opportunities. ...
Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. What we are looking for in you: Customer-facing experience An empathetic individual with a natural drive to help others Passion for technology, infrastructure and Ubuntu in particular is a must Excellent presentation skills Strong organisational skills, ability to structure and constantly update documentation A team player capabl...