As the Head of Platform Engineering, you’ll spearhead the evolution of our scalable, secure, and high-performing platform, driving the infrastructure that fuels our fast-paced startup. Reporting directly to the CTO, you’ll lead a lean team of 1-2 Senior/Intermediate DevOps Engineers and take full ownership of our platform strategy, ensuring it aligns with business objectives and empowers engineering teams. You’ll remain hands-on, contributing as a staff/principal-level engineer to write code, design architecture, and solve complex technical challenges. You’ll collaborate closely with engineering leads and senior peers across the company to advance strategic priorities, enable business growth, and deliver measurable value. Your mission is to advance our infrastructure, proactively eliminate bottlenecks, and cultivate a world-class DevOps culture. Application link: https://jobs.lever.co/ethenalabs/2689e46e-beb2-48e4-a80d-8f302d37e6d1
Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. What we are looking for in you: Customer-facing experience An empathetic individual with a natural drive to help others Passion for technology, infrastructure and Ubuntu in particular is a must Excellent presentation skills Strong organisational skills, ability to structure and constantly update documentation A team player capabl...