We’re looking for a high-energy, technically skilled Support Engineer to be the first line of response for our customers. You’ll handle incoming tickets, troubleshoot technical issues, and work closely with our engineering team to ensure customers get fast, accurate, and empathetic help.
This role is perfect for someone who thrives in a customer-facing environment but also enjoys getting into the code and cloud infrastructure when needed.
We recently raised our Series A, securing $25M in funding. This round is led by Benchmark with Eric Vishria joining our board.
Responsibilities
Act as the first responder to incoming support tickets, triaging and resolving issues efficiently.
Diagnose and troubleshoot technical problems across AWS, other major cloud providers, and our own systems.
Reproduce issues and create clear, actionable bug reports for engineering.
Submit small pull requests for simple fixes, documentation updates, or configuration changes.
Collaborate with product and engineering teams to resolve escalations quickly.
Maintain a high standard of customer empathy—clear communication, active listening, and ownership of problems until resolution.
Keep support documentation up to date.
Application link: https://jobs.ashbyhq.com/greptile/95d320ee-d6c7-4ba6-976b-4d58efd35382?locationId=67908e83-d418-401b-b8ef-2aa127250b4e