AVA Technologies is looking for a motivated individual to join our team of excellence. AVA Technologies is a Solutions Provider that works with the full range of award-winning, flexible, reliable, and future-ready business products and services. Our team works over the phone to determine the necessary TV and internet packages, insurance, moving services, and several other products for future and current apartment residents. We know that moving can be one of the most stressful experiences most people face, so we work to ensure the process is as smooth as possible for residents.
Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. What we are looking for in you: Customer-facing experience An empathetic individual with a natural drive to help others Passion for technology, infrastructure and Ubuntu in particular is a must Excellent presentation skills Strong organisational skills, ability to structure and constantly update documentation A team player capabl...